Terms And Conditions

Terms and conditions concerning "Sound Bullet" online sale:


 

E-commerce terms and conditions

  • GENERAL INFORMATION

  • CONTRACT CONCLUSION AND ACCEPTANCE OF THE CONDITIONS OF SALE

  • PERSONAL DETAILS' TREATMENT

  • OBLIGATIONS OF THE CUSTOMER

  • DEFINITION OF THE ORDER

  • METHOD OF PURCHASE

  • CUSTOMS FORMALITIES

  • PAYMENT

  • DELIVERY OF THE PRODUCTS

  • CONFORMITY WARRANTY AND FAULTY PRODUCTS

  • RIGHT OF WITHDRAWAL

  • METHODS CONCERNING EXERCISING OF THE RIGHT OF WITHDRAWAL

  • EXPRESS TERMINATION CLAUSE

  • COMPLAINTS

  • APPLICABLE LAW AND JURISDICTION

  • MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE

  • WAIVER CLAUSE

  • MINORS

  • OUR CONTACT DETAILS



GENERAL INFORMATION

These general conditions of sale concern the purchase of "Sound Bullet" products from the following website: www.sonnectaudio.com, which belongs to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." whose registered office is located in Marsciano (Province of Perugia), No. 5 Via A. Ferranti, Z.I. Torre Sapienza, post code: 06050. Each purchase will be ruled by the provisions included in Legislative Decree No. 206/05; while information concerning the conclusion of the contract will be ruled by article 12 of the Legislative Decree No. 70/03, and, as far as the protection of confidentiality is concerned, it will be ruled by provisions included in the EU Regulation no. 679/2016 (GDPR).

 

 

CONTRACT CONCLUSION AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

Any Contract of sale related to products indicated on the website named: www.sonnectaudio.com will be deemed as concluded from the moment in which the purchase order submitted by the customer is received by the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.", and such an order is accepted by this company. The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." will then promptly submit a receipt of the purchase order to the customer in question. The customer, through the computerised submission of their purchase order, hereby states to have read and accepted these general terms and conditions of contract, and commits to observe and respect these conditions, pursuant to their relationship with the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.".

 

 

PERSONAL DETAILS' TREATMENT

The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.", in accordance with articles No. 13 and No. 14 of the EU Regulation No. 679/2016 (GDPR), hereby informs that any personal or fiscal details, which extends to those which have been orally submitted, directly provided by interested persons, and concerning business relationships set up, or otherwise acquired according to the activity carried out by said company, will be treated in compliance with provisions included in the aforesaid Regulation, including confidentiality obligations foreseen by the company in relation to the aforesaid obligations, rights indicated in article 7 of the EU Regulation No. 679/2016 (GDPR) can be exerted.

 

 

OBLIGATIONS OF THE CUSTOMER

Ther customer is expected, before submitting their purchase order, to carefully read these general terms and conditions of sale. Submission of the purchase order implies their complete knowledge and acceptance of these terms and conditions. Finally, the customer, at the conclusion of their online purchase order, is expected to print and file away these general terms and conditions of sale, which have already been read and accepted during the step concerning the conclusion of the contract.

 

 

DEFINITION OF THE ORDER

Through the online submission of a purchase order, the customer submits to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." a proposition of the purchase of a "Sound Bullet" product. When the customer submits an online order for the product(s), they accept to purchase the product(s) according to the price and terms indicated in these general conditions of sale. The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." will forward acceptance and confirmation of the order to the customer, via the following e-mail address: david@sonnectaudio.com

 

 

METHOD OF PURCHASE

The customer will purchase a product, whose features are described online in the related technical datasheets, according to the price indicated therein, to which a delivery fee is to be added as specified on the website. Before submitting the purchase order, the unit price of each chosen product, as well as the combined price in the case of a purchase of more than one product, is summarised together with the delivery fee. Once the purchase order is submitted, the customer will receive a confirmation message, concerning the receipt of order, from the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.". The ongoing fiscal law requires customers to fill in the required fields on the website with their own VAT Code and Fiscal Code. If the customer is a resident entity, whose domicile is locate in an extra EU country, it will be necessary to specify the entity that deals with customs formalities (see next paragraph named "CUSTOMS FORMALITIES"), as it is possible to purchase the Sound Bullet product(s) without applying Value Added Tax.

 

 

CUSTOMS FORMALITIES

Should the goods ordered from the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." be delivered to a country not belonging to the European Union, the customer could be subject to tariffs and import fees, levied once the product reaches the specified destination. Any further costs related to customs clearance will be paid by the customer as, having no knowledge of such costs, it is not possible to foresee the required amount. Customs policies change distinctly from country to country, therefore the customer should contact the local customs authorities in order to request further information. Furthermore, the customer should be well aware that, as soon as they submit an order through the website, they will be considered an "importer", meaning they will have to conform to the ongoing provisions of law related to the country to which the goods will be delivered. Moreover, we hereby point out that deliveries abroad could be subject to inspection, where the products would be opened and examined by customs authorities.

 

 

PAYMENT

The customer may perform payment of their dues by choosing one of the following methods:

Payment by credit card: in the event that a consumer intends to pay by credit card, they could alternatively submit a payment via PayPal, which guarantees the confidentiality of any data provided by customers. For any further information, we hereby advise the customer to consult the following website: www.paypal.com.

Payment by bank transfer: payment via bank transfer can be performed using the following bank details:

IBAN IT94B0103038510000063121167 – belonging to the company named: "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.".

Should payment occur via bank transfer, the product(s) purchased will be consigned according to the methods indicated in the next paragraph ("DELIVERY OF THE PRODUCTS"), and delivered to the address provided by the customer on the receipt of their bank transfer; on average, within five days of the completion of the bank transfer (timings may vary depending on the bank used).

 

 

DELIVERY OF THE PRODUCTS

The purchased product, along with the related commercial invoice, is delivered via express courier to the address specified by the customer at the moment of their online purchase order. Any further specific needs are to be specified by the customer to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C". In the event of missing a delivery due to the absence of the addressee - at the address indicated in the order - the express courier will leave a delivery notice and will try to perform delivery once again at a later date. Should the addressee be absent once again, the goods will be returned to the sender (i.e. "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.").

 

 

CONFORMITY WARRANTY AND FAULTY PRODUCTS

The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." is responsible for any possible lack of conformity, which could arise within a period of two years from the delivery date of the product. According to this contract, we hereby assume that the consumer goods conform with the contract if, where relevant, the following circumstances coexist: a) they are fit for the purpose that products of the same kind would ordinarily be used for; b) they conform to the description provided by the seller, and they own corresponding features as presented by the seller to the consumer through samples or models; c) they present the quality, and ordinary performances of products of the same kind, that the consumer can reasonably expect, considering the nature of the product and, if necessary, of the public statements on specific features released by the seller, by the manufacturer, or by its agent or representative, in particular on any advertising or labels; d) they are fit for the particular use required by the consumer, of which the seller has been informed at the moment of the conclusion of contract, and that the seller has also accepted on conclusive facts. The consumer loses every right in the event that they don't report to the seller any lack of conformity within a period of two months from the date in which lack of conformity has been found.

A report is not necessary if the seller acknowledges the existence of any flaws, or has hidden them. In any case, unless shown otherwise, we hereby assume that any lack of conformity arising within six months from the date of delivery of the product had already existed on that date, unless such an assumption is not compatible with the nature of the product, or with the nature of the lack of conformity. In the event of a lack of conformity, the consumer may alternatively request, without any further charges, and according to the following conditions, a repair or replacement of the purchased product, a reduction of the purchase price, or the termination of this contract, unless the request is objectively impossible to satisfy, or it is excessively expensive for the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.", pursuant to article 130, paragraph 4, of the Consumer Code.

Any Request must be submitted in writing, through a registered letter with the acknowledgement of receipt, or through a certified e-mail, to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." The company will then demonstrate its willingness to fulfil the request, or the reasoning behind a refusal of said request, within 7 working days from the date of receipt. In the same communication, where the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." has accepted the consumer's request, the consumer will then be required to indicate the method through which the product will be returned, as well as the terms foreseen for the return or replacement of the faulty product. In the event that a repair or replacement is not possible, deemed too expensive, or the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." didn't execute the repair or replacement of the product within the terms indicated in the previous paragraph, or, finally, a replacement or repair previously undertaken had then provoked substantial drawbacks to the consumer, the consumer will be eligible to request a substantial reduction of the purchased price or termination of the contract. In this case, the consumer will have to submit their request to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." which, in turn, will either demonstrate its willingness to fulfil the request, or the reasons behind a refusal of the request, within 7 working days of the date of receipt. In the same communication, where the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." has accepted the consumer's request, the consumer will then be required to indicate the proposed price reduction, or the method through which the faulty product will be returned. In this case, it will be required that the consumer indicate the method concerning a return of the amounts previously paid to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C."

 

 

RIGHT OF WITHDRAWAL

In any case, the consumer has the right to withdraw from the stipulated contract, without penalty or the need to specify the reasons behind their withdrawal, within 14 working days of the receipt date of the purchased product. In the event that the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." fails to fulfil its obligation concerning information on the existence, method and terms of any return or collection of the product in the event that the right of withdrawal, pursuant to article 52 of the Consumer Code, has been exerted, the deadline for exercising the right of withdrawal corresponds up to 90 days from the date that the product has been received by the consumer. In the event that the purchaser decides to exert their right of withdrawal, they must then inform the seller through a registered letter, with acknowledgement of receipt, which should be submitted to the following address: "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." Marsciano (Province of Perugia), No. 5 Via A. Ferranti, Z.I. Torre Sapienza, post code: 06050. Alternatively, an e-mail could also be submitted to the following e-mail address: david@sonnectaudio.com, on condition that such communications be confirmed by submission of a registered letter with the acknowledgement of receipt to the following address: "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." Marsciano (Province of Perugia), No. 5 Via A. Ferranti, Z.I. Torre Sapienza, post code: 06050, within the subsequent 48 hours, or through a certified e-mail submitted to the following address: tiemmeelettronica@pec.cnaperugia.it.

In order to exert the right of withdrawal, submission of said communication can be validly replaced by returning the purchased product, on condition that the return occurs within the same terms. For either party, the date of delivery to the post office, or to the freight forwarder, will be valid. Re-delivery of the product will have to occur no later than 30 days from the date of receipt of the product. In any case, in order to be eligible for a total refund of the price paid, the product must be returned intact and in its normal status of preservation. The only charges due by the consumer in order to exert their right of withdrawal, pursuant to this article, are represented by the expenses borne in order to return the product to the supplier.

The supplier will, at their own expense, refund the amount corresponding to the price paid by the purchaser within 30 days of receiving information concerning withdrawal. Through receipt of the information by which the purchaser informs their right of withdrawal, parties to this contract are both terminated in their obligations to each other, without prejudice to provisions stated in the previous points of this article.

 

 

 

METHODS CONCERNING EXERCISING OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is exerted through submission, within the aforementioned terms, of the requisite information in writing to the following address: "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." Marsciano (Province of Perugia), No. 5 Via A. Ferranti, Z.I. Torre Sapienza, post code: 06050, or through a certified e-mail submitted to the following address: tiemmeelettronica@pec.cnaperugia.it. In the event that delivery of the product has already occurred, the customer is due to return it to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." within 15 working days of the date that the product was received. The product is to be returned to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." retaining all of its parts, accessories, instruction manual, and all related items originally delivered to the customer, as well as duly packaged with its original packing material. The returned product is to be accompanied by a copy of the original receipt. Expenses related to returning the product to the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." are to be paid by the customer. If the customer exerts their right of withdrawal, pursuant to provisions included in this clause, the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." is then due to refund the amounts paid by the customer. In particular, the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." will, at their own expense, submit a reimbursement order related to the cost of the consigned product, without any consignment fees, within 30 days of the date said company has been made aware of the customer exercising their right of withdrawal. This operation will be carried out, where possible, through a PayPal refund, or by reimbursement of the specified amount to a bank account, the details of which will be provided by the customer. The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." has the right to reject any products returned with methods differing from those mentioned within this document, as well as products for which return expenses have not been fully paid by the customer, or methods and timing related to the information concerning the right of withdrawal have not been respected.

 

 

EXPRESS TERMINATION CLAUSE

In the event of a missing payment, either total or partial, of the product's purchase price, the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." reserves the right to declare this contract as terminated, pursuant to provisions included in article 1456 of the Italian Civil Code, through a submission of information in writing to the customer's e-mail address.

 

 

COMPLAINTS

For any potential complaints or further clarification, the customer is required to submit a written request to the following e-mail address: david@sonnectaudio.com. The customer will then be contacted for clarification within 3 working days of the date in which their request has been submitted.

 

 

APPLICABLE LAW AND JURISDICTION

This contract is ruled by current Italian legislation. Regarding any litigation that may arise from this contract, an attempt to achieve a settlement through conciliation will be carried out through the Mediation Body of the Chamber of Commerce of Perugia, pursuant to the Conciliation Regulation adopted by said Chamber of Commerce. In the event that the parties are able to solve the dispute through Ordinary Law Court, a competent Law Court should be located in the place of residence of the consumer, provided they are resident within the European Union.

 

 

 

MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE

The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." reserves the right to modify the website, sales policies, and these general conditions of sale at any time, in order to offer new products and services, or in order to conform to provisions of law and/or regulations. Should any provision indicated in these conditions be deemed as invalid, void, or, for any reason, inapplicable, such a condition will not affect the validity and effectiveness of the other provisions.

 

 

 

WAIVER CLAUSE

In the event of a nonfulfilment of these general conditions of sale by the customer, the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." may choose not to exercise their right to take action against the customer, which does not represent a waiver by the company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C.", only that they choose not to pursue this action due to the infringement of necessary commitments by the customer.

 

 

MINORS

The company named "Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." does not sell its products to children. If the customer is younger than 18 years old, they can use the website named www.sonnectaudio.com only under the supervision of their father and/or mother or legal guardian.

 

 

OUR CONTACT DETAILS

 

"Tiemme Elettronica S.a.s. di Scorteccia Giancarlo & C." Marsciano (Province of Perugia), No. 5 Via A. Ferranti, Z.I. Torre Sapienza, postcode: 06050

 

Phone number: +39.075.87.43.905 - Fax number: +39.075.87.42.239

 

E-mail: david@sonnectaudio.com

Certified E-mail: tiemmeelettronica@pec.cnaperugia.it